01 Information We Collect

From customers:

• Name, mobile number and email
• Service address
• Booking details, and any photos you share of the problem
• Payment status and transaction ID
• Ratings, reviews and messages with our support team
• Basic device and website usage data (IP address, browser, pages visited, cookies)

From service partners:

• Name, photo, contact details and address
• ID and verification documents (Aadhaar, PAN, police verification)
• Skills, experience and service areas
• Bank or UPI details for payments
• Booking history, ratings and complaints

02 Why We Use It

We use your information only to:

• Take and complete your booking;
• Process payments, invoices and refunds;
• Verify partners and keep customers safe;
• Answer questions and resolve complaints;
• Understand customer needs, booking patterns and demand in different areas;
• Improve, test and develop our services, website and app;
• Show you relevant services, reminders (for example, AC servicing due) and personalised offers;
• Run surveys, feedback requests and loyalty or referral programmes;
• Prevent fraud and misuse;
• Follow the law, including tax rules and lawful requests from authorities.

Marketing:

With your consent, we may send you offers, updates and service reminders by SMS, WhatsApp, email or phone call. You give this consent through a separate checkbox at sign-up or booking, and you can stop it at any time by replying STOP, using the unsubscribe link, or contacting us.

Anonymised data:

We may combine information and remove anything that identifies you (for example, "most booked services in Sigra this month"). Such anonymized data is no longer personal data, and we may use or share it for business planning and research.

03 Who We Share It With

We never sell your personal information. We share only what is needed:

• The partner assigned to your booking gets your name, address and booking details to do the job.
• Customers see the assigned partner's name, photo and rating.
• Our service providers (payment, hosting, SMS and WhatsApp messaging, analytics, marketing tools) help us run and grow the platform. They may use your data only for our work and must keep it safe.
• Business partners for offers, such as brands offering discounts or warranties to our customers, only if you agree at that time.
• A new owner, if our business is merged or sold, under this same policy.
• Government or police, only when the law requires it.

04 How Long We Keep It

We keep your information only as long as needed to provide our service, or as long as the law requires (for example, tax records). After that, we delete it or remove anything that identifies you.

05 How We Keep It Safe

We use secure (HTTPS) connections, limit access to authorised staff, and hide sensitive details such as full Aadhaar numbers. No online system is 100% secure, but we take reasonable care. If a data breach affects you, we will inform you and the authorities as required by law.

06 Your Rights

You can ask us to:

• Show you the information we hold about you;
• Correct or update it;
• Delete it (unless the law requires us to keep it);
• Stop using it for marketing, or withdraw your consent;
• Let a nominee act for you if you die or cannot act yourself.

To use these rights, contact our Grievance Officer (Section 9). We may ask you to confirm your identity.

07 Children

Our services are for adults (18 years and above). We do not knowingly collect information from children. If we learn that we have, we will delete it.

08 Cookies

Cookies are small files that help the website work, keep you logged in and remember your choices. You can block cookies in your browser, but some features may not work.

10 Changes to This Policy

We may update this policy from time to time. The latest version will always be on this page with its date. If we make important changes, we will inform you.