01 What We Do

Kaam Ho Jaega is an online platform that connects customers with independent service professionals ("partners"). We verify partners, show prices, take bookings and handle payments and complaints.

The partner performs the service. Partners are independent professionals, not our employees.

02 Your Account

• You must be 18 years or older to use the platform.
• Give correct details and keep them up to date.
• Keep your OTP and password private. You are responsible for activity on your account.
• We may suspend an account that gives false details or breaks these terms.

03 Bookings

• Choose the service, date, time and address, then confirm. You will get a confirmation message.
• Please make sure an adult is present during the service.
• If extra work or spare parts are needed, the partner will tell you the cost first. Nothing extra is done without your approval.
• We try our best to send a partner on time, but timing can sometimes change due to traffic, weather or other reasons.

04 Prices and Payment

• The price is shown before you confirm a booking. Spare parts, if needed, are charged separately.
• Pay online or in cash, as shown at booking.

• You will receive a bill for every completed booking.

05 Cancellation and Refund

• You can cancel or reschedule from your account or by calling us.
• Cancelling early is free. A small cancellation charge may apply if you cancel late or after the partner has left. The exact charge is shown at the time of booking.
• If the partner does not arrive or we cancel, you get a full refund.
• If you are not happy with the work, tell us within 7 days. We will first try to fix it with a free re-visit. If it still cannot be fixed, we may give a full or partial refund.
• Refunds go to your original payment method, usually within 5–7 working days.

06 Service Warranty

Where a warranty is offered, its period is shown at the time of booking. If the same problem comes back within that period, we will arrange a free re-visit.

The warranty covers only bookings made and paid through Kaam Ho Jaega, and does not cover new problems, misuse or parts you supply.

07 Please Do Not

• Make fake bookings or give false information;
• Misbehave with, threaten or harass any partner or staff member;
• Ask a partner to do anything illegal or unsafe;
• Deal directly with a partner you met through us to avoid the platform;
• Post false or offensive reviews;
• Misuse, copy or try to hack the website or app.

08 Our Responsibility

• Each partner is responsible for the quality of their work. If you face a problem, tell us and we will help resolve it with the partner.
• As far as the law allows, our total responsibility for any booking is limited to the amount you paid for that booking.
• We are not responsible for delays or problems caused by things outside our control, such as natural disasters, network failures or government orders.
• Nothing in these terms takes away your rights under the Consumer Protection Act, 2019.

09 Our Content

The Kaam Ho Jaega name, logo, website and app belong to us. Please do not copy or misuse them.

10 Complaints

For any complaint, contact our Grievance Officer:

We will acknowledge your complaint within 24 hours and try to resolve it within 15 days. You can also contact the National Consumer Helpline at 1915.

11 Changes to These Terms

We may update these terms from time to time. The latest version will always be on this page with its date. Using the platform after an update means you accept the new terms.

12 Law and Disputes

These terms follow the laws of India. Any dispute will be handled by the courts at Varanasi, Uttar Pradesh, subject to your rights under consumer protection law.

13 Contact Us

For any questions regarding these Terms & Conditions, you can contact us: